Return & Refund Policy for Jewellery Products
At our company, we strive to ensure complete satisfaction with every piece of jewellery you purchase. Please read the following guidelines carefully regarding returns, exchanges, and refunds.
1. Eligibility for Returns
- Returns are accepted within 15 days of delivery.
- Items must be in original condition, unworn, unused, and free from any scratches, damages, or alterations.
- Original packaging, certificates, and receipts must be included.
Note: Customized or personalized jewellery items (engraved pieces, bespoke designs) are non-returnable and non-refundable, unless damaged during delivery.
2. Process for Returns
- Contact our Customer Support team at adivafinejewellery@gmail.com with your order number, reason for return, and photos if applicable.
- Our team will provide instructions for returning the item.
- Customers are responsible for safe packaging and shipping of the returned product. We recommend using a trackable shipping service.
3. Refunds
- Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
- Refunds will be issued to the original mode of payment used for purchase.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item for another design or size, please contact us at adivafinejewellery@gmail.com.
- The same return eligibility criteria apply to exchanged products.
5. Damaged or Defective Items
- If your jewellery arrives damaged or defective, please report immediately via adivafinejewellery@gmail.com within 48 hours of receiving your order.
- We will arrange for a replacement or full refund at no additional cost.
6. Cancellation Policy
- Orders can be cancelled before shipping by contacting adivafinejewellery@gmail.com.
- Once the order is shipped, standard return procedures will apply.
7. Customer Support
For any questions, assistance, or concerns regarding returns, refunds, exchanges, or product information, contact our Customer Support:
Email: adivafinejewellery@gmail.com
Response Time: Typically within 24–48 hours on business days.